Established in 2009, Acquis has been providing insurance products and services to the European finance and leasing industry for over a decade. Our in-depth knowledge of the equipment finance market helps us build long term relationships with our clients which deliver sustainable results and has allowed us to become a market leader in specialty insurance.
Acquis currently operates across Europe in 16 different countries; our richly diverse team originates from a whole host of different countries, and, between them, our colleagues speak 18 different languages, and we take every opportunity to celebrate our diverse backgrounds and cultures. Acquis’ main administration centers are in the UK and the Netherlands.
In May 2023 Acquis was acquired by NSM Insurance Group, a global specialty insurance provider with more than $1.6 billion in premium across 25+ specialty insurance programs and brands around the world. Named a Philadelphia Inquirer Top Workplace based on employee feedback, the company has been exclusively focused on building successful insurance programs since 1990 and continually seeks new opportunities to grow and expand through strategic mergers and acquisitions.
NSM's partnership with Acquis has provided an opportunity for Acquis to launch its specialist insurance services into the US equipment finance and leasing market.
Overview of position-
The Customer Operations Manager will be one of the first hires we make to launch Acquis North America with the initial responsibility of recruiting and onboarding new team members, creating and implementing standard operating procedures and ensuring we have the resource, technology and processes in place to onboard clients. The role will also be responsible for overseeing the efficient and effective operations of the team, playing a critical role in ensuring excellent customer service delivery and timely oversight of claims, while leading and motivating a team of Customer Service Advisors.
This is a hybrid position, working out of our Dallas, TX office.
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