Program Director

Job Locations US-TX-Dallas
Job ID
Regular Full-Time


With 25+ years of expertise, Care Providers Insurance Services (CPS) is a best-in-class insurance program for nonprofits and social services organizations across the country, including churches, private/charter schools and community action agencies. CPS continues to lead the way in providing unmatched insurance and risk management solutions for the organizations who do important work to serve our communities.


CPS is part of NSM Insurance Group, the nation’s leading specialty insurance provider with more than $1 billion in premium across 25+ specialty insurance programs and brands in the U.S. and U.K. For more than 30 years, the company has been exclusively focused on building successful insurance programs and continually seeks new opportunities to grow and expand through strategic mergers and acquisitions.

Relationships are paramount at NSM because we know that’s what drives mutual, long-term success. We maintain an entrepreneurial spirit and startup mindset within an established organization that continues to redefine what specialty insurance means and how it impacts everyday lives. Employee are given endless opportunities to expand their interests and skillsets, push breakthrough ideas and take risks. Our open, supportive environment gives employees the confidence to take ownership of their work as if the business was their own.

At NSM, we Build Success every day for our people, carrier partners, agents and insureds — because we know our success is built on yours.


The Program Director is responsible for leading cross functional teams through the development and/or implementation of a new product innovation and/or other initiatives focused on building profitable growth within the CPS program line.  The Director serves as subject matter expert, developing of new products or CW initiatives, making actionable recommendations, and executing on those recommendations while providing franchise underwriting guideline recommendations.


The Program Director is accountable for implementing complex adaptations of country wide initiatives and conducting other analyses supporting the strategic direction across all underwriting segments.  Potential involvement in product line/distribution channel production and profit planning may be needed. Managing and providing UW segment views, other analyses, and results of country wide initiatives to Executive Director, COO, President, and CEO will be critical in this role.


  • Serve as the Product SME for overall product related guidance and completes topical reviews and similar work for complex countrywide programs independently.
  • Lead extremely complex analysis.
  • Direct Product Analysts in the building of new tools (spreadsheets, modeling tools, databases, reporting and other templates).
  • Manage moderate to high complexity multi-function projects, often including managing / influencing the work of others. Occasionally sponsor projects.
  • Use information gathered from analysis and research, providing franchise tactical and strategic recommendations on a countrywide basis for assigned lines of business.
  • Recommend process improvements, new products, profit, and growth improvement actions for assigned lines of business.
  • Regularly present research, recommendations, and initiatives (occasionally to Executive Director and other Sr. Leadership).
  • Monitor, analyze and report on competitor activity.
  • Direct Product Analysts on competitive research activities.
  • Direct Product Analysts in the review of industry publications and news articles.
  • Provide summaries of industry and competitive information to Product leadership, Executive Director and other Sr. leadership.
  • Utilize research to determine tactical and occasionally strategic direction for assigned lines of business or distribution channels.
  • Occasionally seek out opportunities to guide or teach the broader team.
  • Actively mentor analysts through complex analysis, drawing of conclusions and development of recommendations.
  • Jurisdictional issues: NC Recoupment, MCCA, etc.
  • Industry expertise in commercial insurance.


  • Bachelor's degree required. Master's degree or other insurance designations beneficial.
  • Proficient in Excel, PowerPoint, and Word.
  • Must have good planning, organization, analytical, decision-making and communication skills.
  • 7+ years’ experience directly managing others.
  • Excellent analytic, quantitative, and problem-solving skills with proven ability to make and execute data driven decisions.
  • Advanced knowledge of product offerings, business processes, product line systems, underwriting rules, pricing plans and databases.
  • Strong understanding of insurance concepts (coverage’s, filings, commercial auto rating, pricing model, ISO, etc.).
  • Must have good planning, organizational, analytical, decision-making and communication skills.
  • Project Management experience.
  • Highly motivated and results oriented.
  • Strong communication, negotiation, and presentation skills; ability to effectively interact with all levels of Company’s internal and external business partners.


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