• Business Analyst

    Job Locations US-PA-Conshohocken
    Job ID
    2018-1036
    Category
    Operations
    Type
    Regular Full-Time
  • Overview

    NSM Insurance Group is looking to add a Business Analyst to our growing Operations team located in Conshohocken, PA.  

     

    Individuals in this roles ideally have previous experience within an insurance company and with configuring systems.

    Responsibilities

    • Analyze business systems to align the software solutions with business programs
    • Interact with Business Leaders to define and document Business Requirements
    • Perform system testing for enhancements implemented within the system
    • Develop, document and facilitate user acceptance test plans to ensure fulfillment of requirements and successful project implementation
    • Prepare and maintain user reference guidelines and documentation
    • Assist in developing training material and provide regular information regarding system and business changes.
    • Collaborate with contractors and external vendors to resolve issues
    • Analyze business software and processes

    POSITION OVERVIEW:

     

    Technical Innovation

    • Motivated to learn new systems and software
    • Values continued learning of technology 
    • Attempts to implement permanent solutions and improvements to business issues
    • Ability to train users on new or modified processes

     

    Leadership

    • Takes ownership of configuration of system during projects
    • Exudes confidence with the business when working on projects or issues
    • Provides guidance to more junior team members as needed

     

    Project Execution

    • Able to work independently on assigned tasks
    • Recognizes when help is required and is comfortable asking for assistance
    • Can work closely with vendors to follow best practices when configuring system
    • Understands business process across multiple groups and builds scalable solutions
    • Works with developers on items that require technical resolution

     

    Communication

    • Able to communicate professionally with non-technical staff on issue progress and resolution in a timely manner
    • Communicates clearly with technical staff
    • Builds positive relationships with the business, both users and managers, and understands their current processes
    • Can create documentation of issues or changes needed to the system or software

     

    Problem Solving

    • Works on issues based off priority and properly tests solutions prior to executing them in Production
    • Able to solve issues in a timely manner with efficient solutions
    • Creates auditing within system to capture issues when they arise as part of the resolution
    • Able to document route cause analysis post issue resolution

     

    Teamwork

    • Works closely with all team members
    • Helps to implement patterns and practices
    • Maintains a positive attitude during pressure situations
    • Exemplifies a “We” mentality 

     

     

    Qualifications

    • Bachelor's degree required; 5+ years of experience in a Business Support, Operations, or System Analyst role 
    • Knowledge of the insurance industry and policy lifecycle from submissions to policy issuance preferred
    • Strong analytical skills, ability to problem solve, and anticipate problems based off previous experience
    • Proven ability to be flexible and work hard in a high-pressure environment with changing priorities
    • Excellent oral and written communication skills 
    • Ability to work both independently and as a part of a team
    • Keen attention to detail when analyzing and interpreting data/issues
    • Good understanding of relational databases, SQL queries, procedures, and scripts
    • Ability to configure and support system based on requirement documentation
    • Willingness to learn new systems, software, and technologies

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed